You know the tale. A butterfly flaps its wings in China and it affects political events in the USA. We are definitely part of a global economy. Events there affect us here. In the article “Internet outage in Mideast, Asia felt in NJ” by Kelly Heyboer inThe Star-Ledger (http://www.nj.com/news/index.ssf/2008/01/internet_outage_in_mideast_asi.html) it describes how a ship’s anchor dragging across the sea floor damaged two underwater cables carrying vital internet traffic to parts of Bangladesh, Pakistan, Egypt, Qatar, Saudi Arabia, the United Arab Emirates, Kuwait and Bahrain.
The Internet disruption affected the Dubai stock exchange and posed a challenge for companies in India that rely on internet connectivity. At TutorVista we noticed it right away. On any given day, a particular tutor’s internet, power or computer can be down. You know how it is when you have a power failure or your cable TV connection is down because of a storm. These things can happen.
If we don’t see a tutor in place and ready to go shortly before they are scheduled to do a tutoring session, we automatically activate an alternate tutor so the session goes off without a hitch. It’s part of the redundancies we build into our business. What else do we do? Our tutors come from 23 major cities across India and a half dozen other countries so a storm or other problem affecting one city or a group doesn’t affect all our tutors. We can easily transfer traffic from tutors in Mumbai, for example, to ones in the Philippines.
We’re definitely part of a connected, global supply chain. Things that happen in one part of the world do affect people in another. But this isn’t a new concept. We know that freezing weather in Florida can affect orange juice prices and availability across the US. I remember years ago when there was a peanut butter shortage for some reason.
We are one week into this internet disruption from the anchor. We continue to reassign tutoring sessions to tutors with good connectivity out of our vast workforce. But that’s consistent really with the power and design of the internet in the first place. There’s a zillion paths an internet packet or message can take. Disruptions and roadblocks along the way are a fact of life and the beauty of the internet is it’s designed to deal with that.
Today it’s a boat anchor. Tomorrow it might be a storm, a strike…who knows. But just like the mailman’s creed, “Neither rain, nor snow, nor dark of night shall keep me from my appointed rounds” the tutoring will happen!
Dr. John Stuppy, john@tutorvista.com
Showing posts with label Outsourcing. Show all posts
Showing posts with label Outsourcing. Show all posts
Thursday, February 7, 2008
Tuesday, January 1, 2008
Happy New Year!
Wishing you a safe, prosperous, healthy and happy new year!
Check out my guest blog in Education Week today . . .
http://blogs.edweek.org/edweek/edbizbuzz/
John
Check out my guest blog in Education Week today . . .
http://blogs.edweek.org/edweek/edbizbuzz/
John
Monday, December 17, 2007
Lions and Tigers and Elephants, (&) Oh Deer!
I’m in India – Two flights, 8500 miles and twenty-two plus hours and here I am. It’s my third trip. I feel I’m a pretty seasoned India traveler. For example, I know to put mosquito repellent on before I step off the plane. It’s past midnight so the repellant is designed to keep away the malaria-carrying night-time mosquitoes vs. the mosquitoes during the day that carry dengue fever.
One can take anti-malaria medicine in case some of the night-time mosquitoes find their mark despite the repellent. There isn’t an anti-dengue medicine as far as I know. I do know something about dengue fever, though. My father was an army doctor stationed near Pearl Harbor in Hawaii during WWII and was tasked with figuring out where and how soldiers were contracting an awful hemorrhagic fever (now known as dengue). He got out a map of Oahu and charted the route of soldiers who came down with dengue. He figured out most of them waited at one of the bus stops on the island near standing water. My father surmised mosquitoes were to blame and ordered all standing water drained out from flower pots, puddles on the ground, etc. The army was able to stave off the dengue-carrying daytime mosquitoes and hence the disease.
With mosquito repellant applied, I exit the plane and my India adventure resumes.
After a week of meetings and tutor-business stuff, I had the pleasure to travel with TutorVista CEO Ganesh and his family to the mountains of Coonoor, around 300 km from Bangalore. To get there we drove through Bannerghatta National Park that has lions, tigers, monkeys, deer, elephant, and panthers.
http://www.indiantigers.com/bannerghata-national-park.html
Thirty-six hairpin turns up the mountain (each numbered and labeled), we visit a wonderful town with a temple elephant decorated trunk to tail and flower-covered float.
http://www.hindu.com/2007/12/16/stories/2007121653390300.htm
Finally we end up in Conoor. It’s a nice hill stations in the mountains at an elevation of 1,800 meters known for its tea plantations.
http://www.coonoor.com/about.htm
It’s remarkable but even in this quaint town in the mountains past the lions, tigers, elephants and monkeys we have a TutorVista tutor! He tutors students who live 8,500 miles and 300 km away from the comfort and convenience of his home. This truly is a flat world!
John Stuppy, john@tutorvista.com
One can take anti-malaria medicine in case some of the night-time mosquitoes find their mark despite the repellent. There isn’t an anti-dengue medicine as far as I know. I do know something about dengue fever, though. My father was an army doctor stationed near Pearl Harbor in Hawaii during WWII and was tasked with figuring out where and how soldiers were contracting an awful hemorrhagic fever (now known as dengue). He got out a map of Oahu and charted the route of soldiers who came down with dengue. He figured out most of them waited at one of the bus stops on the island near standing water. My father surmised mosquitoes were to blame and ordered all standing water drained out from flower pots, puddles on the ground, etc. The army was able to stave off the dengue-carrying daytime mosquitoes and hence the disease.
With mosquito repellant applied, I exit the plane and my India adventure resumes.
After a week of meetings and tutor-business stuff, I had the pleasure to travel with TutorVista CEO Ganesh and his family to the mountains of Coonoor, around 300 km from Bangalore. To get there we drove through Bannerghatta National Park that has lions, tigers, monkeys, deer, elephant, and panthers.
http://www.indiantigers.com/bannerghata-national-park.html
Thirty-six hairpin turns up the mountain (each numbered and labeled), we visit a wonderful town with a temple elephant decorated trunk to tail and flower-covered float.
http://www.hindu.com/2007/12/16/stories/2007121653390300.htm
Finally we end up in Conoor. It’s a nice hill stations in the mountains at an elevation of 1,800 meters known for its tea plantations.
http://www.coonoor.com/about.htm
It’s remarkable but even in this quaint town in the mountains past the lions, tigers, elephants and monkeys we have a TutorVista tutor! He tutors students who live 8,500 miles and 300 km away from the comfort and convenience of his home. This truly is a flat world!
John Stuppy, john@tutorvista.com
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